In direct questions, (o) que(what) can also be followed by the expression é que, which is added for emphasis and is not translated in English:
O que é que foi aquilo?
What was that?
Não sei (o) que é que a aluna disse à professora.
I don’t know what the student said to the teacher.
The expression é que is more common in informal spoken language and can also be used with all the other interrogative words when they are followed by a verb.